Email rendering in the Outlook app
Written by Team e-Village / 21 July 2017 / Technique
There are many third-party apps available on iOS and Android to read your emails. Since iOS 10, iOS users can even remove the standard iOS Mail app, especially when they prefer to use another app. The support for these apps can vary, even between the standard Mail apps on iOS and Android.
One of these apps is the Outlook app. The Outlook app supported responsive emails and the HTML and CSS support was great. This meant us email developers didn’t worry too much about rendering emails in this app.
The Outlook app is a Microsoft product, but it’s based on the app Accompli that Microsoft bought back in the day. Unfortunately, Microsoft tends to not take its HTML and CSS rendering in its email programs too seriously. But perhaps their partnership with Litmus will improve things.
This also applied to the Outlook app. Since December 2016, there were clues as to the rending of emails in the Outlook app for a number of Android devices. Media queries were no longer supported, and even inline styles were no longer respected. In January 2017, it got even worse, and this situation applied to the Outlook app on all Android devices. Support for media queries had also disappeared from the iOS-version, which also stopped showing responsive emails the way they were intended.
Several email developers across the world noticed this, and part of the issue seemed to be which email account you used in the Outlook app.
Courtney Fantinato, an 'email geek' from Canada, took the lead in testing a few things in the Outlook app for iOS and Android using five different email accounts.