These terms and conditions were last amended on 13 July 2018.
The anti-spam policy of e-Village is aimed at ensuring that users of e-Village applications prevent emails from being sent unsolicited and / or being experienced as such by the recipient.
To report spam from e-Village or one of the Clang users, you can contact us. Every report of spam is investigated very carefully.
Sending spam is prohibited on the basis of Article 11.7 of the Telecommunications Act. The Autoriteit Consument en Markt (formerly OPTA) independently monitors compliance with this law. From 2012, the new Email Code is valid, which will also become part of the Nederlandse Reclame Code. Enforcement is therefore also carried out by the Reclame Code Commissie. To begin with, it is important to have a clear definition of spam.
The industry uses the following definition: “Spam is the sending of unsolicited email in bulk. Where ‘bulk’ stands for ‘large quantities’ and ‘unsolicited’ stands for ‘no permission given’.
In addition, there is the perception of the recipient and his definition of spam. Research shows that recipients experience an email “with an offensive subject line” and / or “an unknown sender” and / or “with the aim of misleading me” as spam.
Due to the international nature of our platform, e-Village cannot suffice with references to Dutch laws and regulations. We therefore apply stricter rules.
e-Village describes spam as: “Sending commercial and non-commercial email to consumers or companies:
Everyone who receives an email from E-Messenger and / or Clang must have given the sender clear and verifiable permission to do so. This is possible in a number of ways:
In short, it means that a recipient may only receive mail from the sender if the recipient has given clear permission to the sender to approach him on a specific subject and is aware of the frequency of sending.
Everything that falls outside the aforementioned examples cannot, with regard to e-Village, be classified under ‘clear permission’ and may not be approached with E-Messenger and / or Clang. By using our applications (both E-Messenger and Clang) for online marketing purposes, users indicate to adhere to the e-Village anti-spam policy and agree not to use recipients’ email addresses:
Although it is possible that people have provided their email address, the permission is missing or has expired in these situations.
Apart from the fact that every email sent from E-Messenger and / or Clang is sent to recipients who have given their prior consent, the email itself must contain at least the following:
In addition, we urgently request that postal address details be included in communication sent via our platform.
If e-Village has reason to believe that it is acting in violation of the anti-spam policy, e-Village reserves the right to take immediate action. This may mean that an ongoing campaign is paused or terminated until clarity has been obtained regarding the cause of the complaint. e-Village is entitled to deny users access to E-Messenger and / or Clang if the anti-spam policy is violated.